The Care and Quality Commission (CQC) has recognised a Coventry-based eye hospital as ‘Outstanding’ – the highest possible rating. Based at Binley Business Park, CHEC is a community-based provider of ophthalmology services to people living in Coventry and the surrounding areas, working in partnership with the NHS to reduce waiting times by giving patients increased choice.
Following a thorough evaluation process, CHEC was found to achieve exceptional performance across five main areas: safety, effectiveness, care, responsiveness, and leadership.
One of the key areas which contributed to the ‘Outstanding’ award was CHEC’s focus on patient accessibility. Recognising that travelling for appointments can often be stressful, especially for those with visual impairments, CHEC introduced a range of patient-focused initiatives, including a free Home to Hospital™ pick up service.
Kirandeep Madahar, Hospital Manager, explains: “We put the patient front and centre of every decision we make about our service provision and operations. While the objective was to create an environment that delivered the very best quality and care for the patients, to be recognised as ‘Outstanding’ by CQC is a brilliant achievement for our team.”
CHEC first opened its doors to patients in Coventry in July 2021. Since then, the community provider of ophthalmology services has consulted more than 11,400 patients and carried out over 5700 cataract surgeries.
“Based on our current performance, we can assess and treat patients in an average of three weeks,” continues Kirandeep. “Our general ophthalmology provision is a well-established service across Coventry and Warwickshire, so it’s more convenient than ever to access ophthalmology diagnostics and treatments.”
To learn more accessing the ophthalmology treatments CHEC provides in partnership with the NHS, please visit www.chec.uk
